Terms & Conditions

1. Agreement to Terms

By accessing the VLocker website, portal, mobile applications, or by accepting a financed device enrolled under the VLocker Device Management System, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you may not use the service or enroll a device under this platform.

2. Device Financing & EMI Obligations

When a device is financed through a registered lender, retailer, or NBFC utilizing the VLocker platform:

• Timely Payment: You agree to pay all scheduled Equated Monthly Installments (EMIs) on or before the due dates specified in your loan schedule.
• Overdue Charges: Any delayed payment may attract late payment fees and bounce charges as agreed with the financier.
• Remote Lock Mechanism: In the event of a defaulted or overdue EMI, VLocker's automated security system will remotely restrict device functionality (locking calls/apps except emergency dialer and payment portal) until overdue dues are settled.
• Instant Unlock: Upon successful payment confirmation via our payment gateway or dealer verification, the device will be unlocked automatically in real time.

3. Device Security & Anti-Tampering Policy

To protect the financial asset during the tenure of the loan agreement:

4. Payment Processing & Refunds

All online payments made through the VLocker portal are processed securely via RBI-compliant payment aggregators (including Razorpay):

• Payments are credited towards your specific loan account immediately upon transaction success.
• In case of double deduction or technical payment failure, funds will be refunded by the payment gateway to your original payment method within 5–7 banking days.
• EMI payments once applied to a valid loan balance are non-refundable.

5. Account Ban & Suspension Policy

VLocker reserves the right to suspend or ban user access to the portal or services in cases of:

• Fraudulent identity submission or payment chargeback abuse.
• Tampering with software security mechanisms.
• Non-compliance with lender contractual guidelines.

6. Release of Device Management (NOC)

Upon successful payment of all installments and clearance of all applicable fees, the lender will mark the loan as "CLOSED". The VLocker administrative lock will be permanently disengaged, releasing full unrestricted control of the device to the customer.

7. Limitation of Liability

VLocker provides the software platform for device management and is not directly a bank or NBFC. VLocker shall not be held liable for indirect, incidental, or consequential damages arising from device lockouts resulting from overdue loan accounts or technical network delays beyond our control.